The Encyclopedia of Human-Computer Interaction, 2nd Ed.

EncyVia http://www.interaction-design.org/books/hci.html

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Revision of handbook on user experience research

I have not read Observing the user experience yet but according to Putting people first filled with real cases which are web, software and mobile based. More about the author: Elizabeth Goodman.

If you have read it, please let me know what you think of this book.

Karin – Filterdesign