I Hear You Afghanistan

Another project in which people tell their stories. This time in Afghanistan. “In Search of the Truth (The Truth Booth) is an installation comprised of a touring, portable, inflatable ‘Truth Booth’ that was launched in 2011 at the Galway Arts Festival (IRL). The exterior is iconically shaped like a giant cartoon speech bubble with the word ‘TRUTH’ boldly printed on the side. The interior acts much like a photo booth, but serves to compile 2 minute long video responses from the public. Once seated inside they will then be invited to record their opinions and thoughts as they finish the statement: “The truth is…”.
Source: In search of the truth.

Afghanistan1 AfghanistanThe Truth Booth is an art project by Cause Collective artists Ryan Alexiev, Jim Ricks, and Hank Willis Thomas. The tour originally started in Ireland then traveled in the US and in the summer of 2013 in Afghanistan. The stories collected there can be found under the name of I Hear You Afghanistan and are co-produced by Paradox and Free Press Unlimited, in cooperation with Cause Collective.

“We see a lot but forget to listen. Share untold stories that matter. Spread the voices of Afghan men, women and children.”

Karin – Filterdesign


Interview Projects by David Lynch

The filmmaker David Lynch and his son Austin Lynch went on a 20.000 mile road trip to talk to people. Without a plan, just meeting people who were willing to tell their story. First traveling through The United States and then through Germany. David Lynch tells in a video that his goal is to give people, viewers, the opportunity to meet people. Because it is always fascinating to listen to stories people have to tell. I couldn’t agree more.

LynchMapLynchPeople LynchSource: http://interviewproject.davidlynch.com

Karin – Filterdesign

New workshop: Qualitative Interviewing

Interviewing people about their work and live leads to insights about the structure of their work or live. These insights can be directly translated into services and products that closely match the requirements of what people want or need. From the interview we want to know how people are organized and whether they do things in the same way as another person. How people divide their work and live into activities, goals, different strategies and individual steps. At an early stage in the research or development project many details will become clear about the structure of work or live that might show several issues (in context) on any kind of subject.
Interviews within qualitative research are  semi-structured and have a student-master approach; the interviewer is the student and the interviewee the master. The ultimate goal is to get the best out of the interviews through techniques such as asking the right kind of questions, observing and listening skills and to gain insights from the story people tell.

> The goal of this workshop is to get the best out of interview techniques such as composing and asking questions, observing and listening. And to acquire insights from the stories that people tell.

> The different phases are:
– Prepare an interview
– Determine roles
– The choice of participants
– Questions, composing and asking
– Listening
– Body language
– Observations
– Interviewing
– Most common mistakes during interviewing

Type of teaching: Besides the presentation there will be joint practical exercises.
Duration: One day.
Literature: During the course materials will be presented and referred to relevant literature.
Data: Date and place depend on interested people. Minimum number of participants is eight.
Costs: Participation is 325 Euros plus 21% VAT per participant. Contact us.
Language: Dutch or English

Karin van den Driesche – Filterdesign

Looking for European immigrants living in the Netherlands

Dear visitors of this blog,

For a research project (Tilburg University) I’m looking for European immigrants living in the Netherlands, who are willing to be interviewed about their political participation in the Netherlands. This can be both, online or offline political participation. The interview lasts an hour and you do not need to travel.
If you want to participate or want more information, you can reply to this post or go to the contact page of http://www.filterdesign.nl.

Thanks in advance!

Kind regards

Karin van den Driesche – Filterdesign



Interviewing – Guide

An earlier post on semi-structured interviews now in english:
In the beginning create the right atmosphere for an informal and pleasant conversation. Get going using an introductory question. “Can you explain how your schedule looks like?” Or “Can you tell us about your current role?” or “How long have you been working for this organization?” Take it from there using the response and begin to focus on the topic of your research question.

– Experience in computing:
Participant: I’m not a computer freak. Didn’t grown up using computers. ”
Question: Can I ask if you use online banking?
Participant: “Yes, yes. I mastered that. Yes. Things like that are fine. ”

– Needs:
Participant: Quite a number of years go by which I find unfortunate. Really, there must be something to make it your own faster. ”
Question: How would you make it your own faster?

– Just briefly summarize what has just been told by the participant, this will work as a kind of restart.
– Ask an example.
– Ask whether and what kind of follow-up actions they undertake.

Many “How?” And “Why?” questions. In a number of processes the “When” question is also important.

Karin – Filterdesign

Luister, luister: de Chief Listening Officer

Heeft u het al gehoord, organisaties stellen Chief Listening Officers aan! CLO’s zijn hot, indien nodig worden ze zelfs weggekaapt: Brand Networks hires Kodak’s chief listening officer van Troy Smith. Of lees dit artikel over de 5 acties om  innovatie tegen te gaan als organisatie: I’m (Not!) With Stupid: 5 Stupid Things Companies Do to Mess Up Innovation van Nicolas Webb. Al zoekend op het web is een CLO niet nieuw, de eerste berichten duiken op in 2007. Mijn eerste bericht over luisteren was in relatie tot interviewen, Interviewen = Luisteren = Loslaten. In onderstaand pictogram van Jeff Hayzlett ‘beschrijft’ hij ‘Listening Organizations and Chief Listening Officers’.
Geloof me, luisteren is van ongelofelijke waarde voor een organisatie, het verdient aandacht (en oefening).

Karin van den Driesche – Filterdesign
P.S. Filterdesign geeft workshops waarbij luisteren een onderdeel is van interview technieken.

Interviewen = Luisteren = Loslaten

Loslaten van je eigen agenda
Loslaten van je vooroordelen, stereotypen, projecties
Loslaten van je verwachtingen en uitkomst
Loslaten van het willen controleren van een groep of omgeving om een bepaalde uitkomst te forceren
Loslaten van het idee dat je het beter weet
Loslaten van grenzen en voorbij die grenzen durven kijken

Karin van den Driesche – Filterdesign

Hoeveel tijd per interview (exclusief reistijd)

Benaderen deelnemer en afspraak maken         1 uur
Interview afnemen                                                       1 uur
Direct verwerken interview                                     1 uur
– Aantekeningen  en observaties ordenen
– Artefacten ordenen
– Aanleveren interview voor transcript
– Nog iets beluisteren

Transcript (laten) maken, letterlijke uitwerking,  5 x duur van het interview.

Karin van den Driesche

UCD proces – Tijdschema

In twee weken kun je:
Interviewen van 6 gebruikers/klanten en de gegevens interpreteren
Een mentaal model bouwen
Opstellen van ontwerp specificaties

In vier weken kun je:
Interviewen van 6 gebruikers/klanten en de gegevens interpreteren
Een mentaal model bouwen
Opstellen van ontwerp specificaties
Inzicht krijgen op het nieuwe ontwerp en identificeren van UI elementen
Maken van papieren prototype, testen met 6 eindgebruikers en verbeteren ontwerp

In zes weken kun je:
Interviewen van 10 gebruikers/klanten en de gegevens interpreteren
Een mentaal model bouwen
Uitwerken van flow en sequence modellen
Inzicht krijgen op het nieuwe ontwerp
Persona’s maken en identificeren van UI elementen
Maken van papieren prototype, testen met in totaal 6 eindgebruikers en verbeteren van het ontwerp

Bedenk: Beter één interview dan geen!

Karin van den Driesche – Filterdesign